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BKM Consulting Insights Newsletter
Insights into PR, marketing communications and writing Oct./Nov. 2008

in this issue

MERGING OF PRINT AND WEB COMMUNICATIONS

WRITING TIPS FOR HOW PEOPLE READ TODAY

KEY ISSUES FOR COLLEGE WEB SITES


 

MERGING OF PRINT AND WEB COMMUNICATIONS
Barb Head Shot

Short attention spans. Information overload. Tighter deadlines. And, increasing influence of the Internet.

In today's fast-paced workplace, these key factors are causing print and web writing to coincide.

Internet universal medium
The Internet has had an enormous influence and is becoming a universal medium. The more we use the Web, the more we 'skim and scan' copy -- whether it is print copy, Web site copy or email messages.

Guidelines starting to coincide
The result? The guidelines for print writing and Web site writing are starting to coincide. This change now requires that we write for the way people read today. (see sidebar)

This issue has come up recently with clients I've been working with. Although many print publications are being transitioned to the Web, there are still many print communications that need to be created -- either in lieu of an online version or as a companion piece.

Print vs. Web site readers
So what is the difference between print readers and Web site readers? And how does this affect the way we write print communications copy vs. Web site copy?

Following are some key points about each:

1) People generally start reading print publications at the beginning.

  • Web site readers can start anywhere on a Web site.

2) Print writing tends to be more formal in tone, while Web writing tends to be informal.

  • Formality online can alienate readers.

3) Web readers expect to find the information they're looking for quickly.

  • If they don't find it fast, they know where the 'back button' is.

4) Unlike print readers, web readers have the option of clicking the 'back button'.

  • Good opening sentences, informative headings and useful key words are necessary to keep readers from exiting too soon.

5) Reading online takes longer than reading print material.

  • Long, dense text is a deterrent to reading online and can send readers to the 'back button'.

6) People tend to skim and scan online.

  • Informative headings, short paragraphs of varying lengths, bulleted lists and bolded words help make scanning easier.

7) Web readers expect to move to whatever page they want to read next due to hyperlinks.

BKM Consulting, Inc. provides strategic public relations and marketing communications planning and consulting, copywriting and writing training services, specializing in higher education.




Greetings (or should I say Aloha?),

I hope this e-newsletter finds you well and enjoying our crisp and colorful fall weather! I just returned from a wonderful ten-day vacation in Hawaii, so I've been adjusting to the cooler weather here in Minnesota!

In this e-newsletter, I focus on the merging of print and and web communications, writing tips for the way people read today and key issues for college and university Web sites.

As always, I hope you find the articles interesting, useful, and most of all insightful!

Sincerely,
Barbara K. Mednick


  • WRITING TIPS FOR HOW PEOPLE READ TODAY
  • Following are some tips I've developed to help you "write for the way people read today" -- whether you are writing for a print publication or a Web site. Of course, these are guidelines and won't apply in every situation.

    Enormous influence of Internet
    This is important because the guidelines for print writing and Web site writing are beginning to coincide. Why? Because the Internet has had an enormous influence and is becoming a universal medium.

    In addition, the more we use the Web, the more we 'skim and scan' copy - whether it is print copy, Web site copy, emails, etc.

    1) Say less - keep copy concise:

  • Keep sentences at 20 words or less
  • Keep paragraphs at less than six sentences
  • Use about 3 to 5 paragraphs per screen
  • 2) Capture attention by writing fast-paced copy:·

  • Get straight to the point - jump in fast and simple
  • Use shorter words, sentences and paragraphs

    3) Put the most useful and relevant content first (inverted pyramid): ·

  • Provide a quick overview to aid in scanning and then follow with more detail
  • Remove paragraphs, sentences and words that don't help get the point across
  • 4) Use bullet points to communicate information quickly.

    5) Use strong, attractive headlines.

    6) Insert sub-heads before each paragraph to enable scanning.

    7) Avoid using jargon and define acronyms and abbreviations.

    8) Make lists easy to scan and understand by grouping them into categories.

  • KEY ISSUES FOR COLLEGE WEB SITES
  • Today the Web site of a college or university is the "marketing center of gravity". In recent months, I've been providing strategic marketing communications consulting and copywriting services to several of my higher education clients. I've also conducted Web site writing training for several colleges and universities.

    Power of the Internet
    In the process, I've come upon some interesting research findings on the power of a college or university Web site that I'd like to share with you.


    Research findings
    In 2008, Stamats, Inc. announced research findings from its Adult StudentsTALK research study. The study:

    • Examined factors that motivate adult students
    • Targeted specific attributes they are seeking in academic programs
    • Identified services they found most helpful
    • Narrowed the venues of how and where they are looking for information
    • Determined how they plan to attend college

    Students dependent on technology
    A number of key research findings emerged from the study, including one focusing on the power of an institution's Web site. The study found that a very high percentage of adult students are very dependent on technology to gather up-front information on a college or university (96 percent of adult undergraduate and 97 percent of adult graduate students).

    Easily accessible information
    These astute learners are searching for easily accessible information on adult student programming. That is why it is important that the Web site includes easily understandable links, concise copy to enable scanning and not too much "academic jargon".

    Scanning and selecting
    In most encounters with a Web site, users must first navigate to the page they need. They do this by scanning and selecting - seldom by reading more than a few words. Generally, people want to get to the right place as soon as possible.

    Top five critical issues
    According to George Dehne & Associates, a higher education marketing firm, there are five critical issues for college Web sites:

    1) The Web site will require a comprehensive home page that shows at the outset all the options available to the prospective student. If they can't find what they are looking for quickly and easily, they will move on.

    2) Each Web site needs a "Your College at a Glance" section. Prospective students want these answers without a lot of verbage.

    3) There should be clear distinctions as to make what makes the college or university different from other colleges/universities.

    4) There needs to be a mechanism to capture a student's name and address or an email address so the college or university can follow-up with the student.

    5) The best Web sites will help students "customize" their search to provide the specific information they are seeking.

    Please contact me at 651-486-7007 if you have web site consulting, copywriting or web site writing training needs.

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