Today the Web site of a college or university is
the "marketing center of gravity". In recent months, I've
been providing strategic marketing communications
consulting and copywriting services to several of my
higher education clients. I've also conducted Web site
writing training for several colleges and universities.
Power of the Internet
In the process, I've
come upon some interesting research findings on the
power of a college or university Web site that I'd like to
share with you.
Research findings
In 2008, Stamats,
Inc. announced research findings
from its Adult StudentsTALK research study. The
study:
- Examined factors that motivate adult students
- Targeted specific attributes they are seeking in
academic programs
- Identified services they found most helpful
- Narrowed the venues of how and where they are
looking for information
- Determined how they plan to attend college
Students dependent on technology
A number of key research findings emerged from the
study, including one focusing on the power of an
institution's Web site. The study found that a very high
percentage of adult students are very dependent on
technology to gather up-front information on a college
or university (96 percent of adult undergraduate and
97 percent of adult graduate students).
Easily accessible information
These astute learners are searching for easily
accessible information on adult student
programming. That is why it is important that the Web
site includes easily understandable links, concise
copy to enable scanning and not too much "academic
jargon".
Scanning and selecting
In most
encounters with a Web site, users must first navigate
to the page they need. They do this by scanning and
selecting - seldom by reading more than a few
words. Generally, people want to get to the right place
as soon as possible.
Top five critical issues
According to
George Dehne & Associates, a higher education
marketing firm, there are five critical issues for college
Web sites:
1) The Web site will require a comprehensive home
page that shows at the outset all the options available
to the prospective student. If they can't find what they
are looking for quickly and easily, they will move on.
2) Each Web site needs a "Your College at a Glance"
section. Prospective students want these answers
without a lot of verbage.
3) There should be clear distinctions as to make what
makes the college or university different from other
colleges/universities.
4) There needs to be a mechanism to capture a
student's name and address or an email
address so the college or university can follow-up with
the student.
5) The best Web sites will help students "customize"
their search to provide the specific information they
are seeking.
Please contact me at 651-486-7007 if you have
web site consulting, copywriting or web
site writing training needs.