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BKM Consulting Insights Newsletter
Insights to help you communicate better with clients, prospects and employees from BKM Consulting, Inc. August 2008

in this issue

RESEARCH ENHANCES MARKETING PLANS

NEW MEDIA: NEW IMPLICATIONS FOR PR & MARKETING PROFESSIONALS

READER FEEDBACK


 

RESEARCH ENHANCES MARKETING PLANS
Barb Head Shot

"Market research: we don't have the time or money to do that. Besides, we know what our customers and prospects think. We just need to get the marketing plan done."

I can't tell you how many times I've heard this comment from clients when I've suggested conducting market research prior to developing a marketing plan!

Currently I'm developing an integrated marketing communications plan for a client and realize once again just how important research is to the planning process. Not only has it provided greater insight into the key issues and challenges the organization is facing, it has helped guide the overall planning process. Facilitating a SWOT Analysis session with several different individuals and groups has been particularly beneficial.

Conduct research if possible
I realize that conducting primary research may not be possible for some clients due to time and/or budget constraints. However, it can benefit your business or organization greatly if you take the time to conduct research, particularly if you're developing an integrated marketing communication plan. Why? Because solid marketing plans rest on sound research.

What is a SWOT Analysis?
The granddaddy of focus group data gathering processes is the traditional SWOT Analysis, which can be conducted for a business/organization, a concept, a program, or a new initiative.

SWOT Analysis process
SWOT stands for: strengths, weaknesses, opportunities, and threats.

You can pose SWOT questions in a one-to-one interview or group brainstorming session. Strengths and weaknesses tend to be internal, while opportunities and threats tend to be external. Keep in mind that something can be both a strength and a weakness, or an opportunity or a threat.


What the letters mean

  • Strengths are comparative advantages that you have over competitors.
  • Weaknesses are internal problems, deficiencies, shortcomings, or flaws that will negatively impact your ability to achieve marketing communications goals.
  • Opportunities are positives in the marketplace that you can take advantage of.
  • Threats are unfavorable trends or events that might lead to stagnation, decline, or demise of the organization/business or one of its programs.
    • Next steps
      After you've gathered all ideas, look for themes and group information together. If possible, it's also a good idea to prioritize information. The integrated marketing plan goals to be developed later in the planning process are designed to address these strengths, weaknesses, opportunities, and threats.

      So, the next time you need to develop a strategic marketing communications plan, consider conducting market research -- you'll be glad you did!

      Please contact me at 651-486-7007 or bmednick@bkmconsulting.com if you need help facilitating a SWOT analysis or other type of planning meeting, or if you need help developing a strategic marketing communications plan.




    Greetings,

    Another summer is whizzing by - I hope you've been enjoying it!

    In this month's e-newsletter, I focus on:

    • The importance of market research in developing a strategic marketing communications plan.
    • Results from a recent study that conclude that social media are clearly changing the way we think about media and influence.

    As always, I hope you find the articles interesting, useful, and most of all insightful!

    Sincerely,
    Barbara K. Mednick


  • NEW MEDIA: NEW IMPLICATIONS FOR PR & MARKETING PROFESSIONALS
  • Marketers and public relations professionals today are confronted with an astounding array of new communications channels.

    Internet-based social media tools like blogs, podcasts, online video and social networks are giving voice to the opinions of millions of consumers, according to a recent survey by the Society for New Communications Research.

    The survey concluded that social media are clearly changing the way we think abut media and influence.

    Influence patterns changing
    The Society for New Communications Research recently examined how influence patterns are changing and how communications professionals are addressing the changes by adopting social media.

    The survey, which was conducted from Sept. 2007 to Nov. 2007, focused on "social media power users" and included professionals from various industries.

    New style of conversation & community
    While mainstream media continues to play a vital role in the dissemination of information, even these traditional channels are increasingly being influenced by online conversations. According to the study, the "new influencers" are beginning to tear at the fabric of marketing, giving rise to a new style of marketing that is characterized by conversation and community.

    Excitement, fear, fascination
    Marketing and PR professionals are responding to these forces with a mixture of excitement, fear and fascination. And, they're alarmed at the prospect of ceding control of these messages to a community of 'unknowns'.

    At the same time, however, they are excited about the prospect of leveraging these same tools to speak directly to their constituents without the involvement of media intermediaries.

    Key findings

    • Fifty-seven percent of respondents said that social media tools are becoming more valuable to their activities as more customers and influencers use them.
    • While blogs, online video and social networks were ranked as the most popular social media tools, they spread their activities across a wide range of channels.
    • Fifty-one percent of respondents are formally measuring the effects of their organization's social media initiatives.
    • There was no clear agreement among respondents on the best criteria to use in determining influence.
    • Social media were perceived to be more effective when targeted at younger age groups.

  • READER FEEDBACK
  • "Barb - you are so current and on top of things. I love getting your e-newsletter, so please keep me on your mailing list."

    -- Ann Mays, Director of Volunteers & Interns WomenVenture, St. Paul MN

    I love hearing from you about this e-newsletter, so please keep your emails coming!

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